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Dear Wonderful Windows,
In shopping for new windows for our home, we narrowed it down to 2 companies mainly based on price and quality of windows offered. Before making a decision of this magnitude, I wanted to talk to customers in our area as well as look at their installs. After talking to customers of both companies, both of the people we talked to were happy with their windows and the install. I ended up making my final decision after looking at installs from both companies.
We decided to go with Wonderful windows, mainly based on their very narrow chalk lines between the window edge and the house. Wonderful Windows obviously measured much closer to the edge of the window opening keeping them from having to use wide ugly chalk lines to fill in the gap. The Wonderful Windows install looks 100% better than both of the houses from the other company we looked at.
And the icing on the cake was, Wonderful Windows was the least expensive. I will highly recommend Wonderful Windows to anyone looking for a window replacement company
C. Garver
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Dear Wonderful Windows,
I was dreading the day we got our new windows. In my mind, replacing every window in my house was going to be a huge mess and a nightmare if it was not done right. I would not have believed what was going to take place that day was even possible.
Wonderful windows arrived at my house at 9:00 AM with a crew of 5 to start removing my old windows. Within an hour, 2 more arrived with a trailer and our new windows. In a total of 8 1/2 hours, they had replaced all 22 windows in my house. They cleaned up after every aspect of the install inside and out. They even cleaned the new windows. Our house is beautiful.
On a scale of 1-10 our Wonderful Windows install was a TEN!!!!!! No, I’d have to give them an ELEVEN!!!
Thank you, Thank you, Thank you....
C. Garver
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Dear Wonderful Windows,
We just wanted to let you know how much we
are enjoying the benefits of your replacement windows. We have noticed a
considerable change in the cooling and heating efficiency of our home.
Not only have we had a noticeable change in the cooling and heating but
a vast reduction in the outside noise. The most impressive thing to me
is the fact that the heat from the West is so reduced that my plants
survive in the West porch year round. I would not have believed this if
you had told me, but seeing is believing! Cleaning windows is no longer
a chore, it is actually a pleasure. Thank you for a very nice job.
Glen and Amber Koelemay
Winnie, Texas
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Better Business Bureau
1333 West Loop South Suite 1200
Houston, Texas 77027
Fax # 713-867-4947
Re: Wonderful Windows & Siding
10700 Corporate, Ste 100
Stafford, Texas 77477
www.wonderfulwindowsandsiding.com
To Whom This May Concern:
I am writing to express my most sincere
appreciation for the work done at my home by Wonderful Windows and
Siding (WW). WW was true to their word on every aspect of our
negotiation. In a addition, they exceeded my expectations. It is unusual
to find a contractor of any sort who lives up to their promises. WW was
more than what they promised. The crew completed the work at MY
convenience, and in less than the time allotted. The clean up was
incredible; I would have not known they were in my home, except that I
had new windows. Nothing was broken, and my possessions, some of which
were required to be moved during construction were not tampered with,
and properly replaced.
I did much research before choosing a
company to replace my windows. I noticed that WW is not a member of the
BBB, still I chose them because of a referral. The Family who referred
WW was so satisfied with the service that I chose them despite their not
being a member of the BBB. I write this letter in hopes that anyone who
may inquire about WW will receive a favorable (or at least not an
unfavorable) opinion from the BBB.
The main reason I appreciate WW is that
our contract price was not altered. Though I have an older home which
required more than just replacing the windows, the estimate was not
changed. I paid the estimated amount and witnessed additional work which
could not have been expected by myself nor WW, when the estimate was
made. Again, I was not asked for more money and paid according to our
negotiation.
My home is very old and I have had a lot
of work done by various contractors (most are members of the BBB),
however, NONE have shown the integrity that I experienced in Wonderful
Windows. Also, I requested that WW leave their sign in front of my home,
as I am so proud of the work they did AND I want my neighbors (who have
asked who did the work) to know who to call if they need new windows.
Thank You,
Michelle Elder
5630 Hazen Street
Houston, Texas 77081
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626 Houghton Rd.
Katy, TX 77450
September 12, 2004
Dear Phillip:
When you visited with us before we signed
the contract you told us how long the job would take, what paint you
would use, the materials you would use, the type of crew that do the
job, all the things that are normally talked about when a contract is
signed. Everything you said you would do, you did. The quality of the
work the materials and the paint was excellent. You said it would take
two weeks, and in the two weeks the crew was completely finished. Your
crew took pride in their work and it showed up on our house
WE would recommend Wonderful Windows and
Siding to anyone considering Hardie Plank. They can just drive by our
house and see the wonderful job that was done. Wonderful Windows and
Siding is truly Wonderful!
Sincerely,
Charles and Betty Humphrey
Nottingham Country Subdivision
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5822 Green Terrace Lane
Houston, TX 77088
281.448.3815, 281.448.3816(F)
713.201.4190 (C), JBeck@aol.com
August 1, 2005
Dear Phillip:
Dennis and I wanted to thank you again and
tell you how much new are enjoying the new windows and doors you
installed for us in July. Your service was excellent and we were
especially pleased the windows were installed so quickly and expertly.
Your crew was the best - polite, on time,
easy to work with, and respectful of our time and property. They worked
through a difficult hot and stormy day and finished the job in one day
as promised. They were neat and did an excellent job cleaning up all
the construction debris.
We love the way the new windows and doors
look, especially the French doors replacing the old three-panel sliding
glass door. Not only are they more energy efficient, but they are also
beautiful and I am sure they add value to our property beyond our
investment.
Thank you again for your good service. It
was so pleasant meeting with you and your associates. Please feel free
to use us as a reference. We are looking forward to working with
Wonderful Windows and Siding again in the future.
Sincerely,
Jeri & Dennis Beck
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Wonderful Windows & Siding
10101 Southwest Freeway # 400
Houston, TX 77074
Dear Philip:
It is not often that I take the time to
write letters of appreciation. It is also not often that people take
the time to say thank you to companies that deserve it. I am certainly
way overdue in my writing this little note of appreciation. I am sorry
it has taken me so long in getting this written and out to you. I just
need to tell you, though, how happy I am with my new vinyl insulated
windows.
Your company certainly deserves a letter
of not only appreciation but a big THANK YOU! From the first phone call
I placed to you all the way until the last window being installed the
experience was such a smooth and pleasing one.
You and your employees are wonderful. The
salesmen that came out were very friendly and easy to deal with. They
were helpful in my decisions and took the time to answer all of my
questions. The windows arrived just as promised. They are so pretty
and just as described. The men that installed the windows were great.
They knew exactly what they were doing and they did a fantastic job.
They did not make a huge mess; they were neat, cordial, and friendly.
They cleaned up after themselves and made the job an enjoyable
experience. When I thought of tearing out the old windows, I just
assumed it would be a huge mess. Not true! There wasn't even a drop of
glass, metal or sheetrock left on my floors or outside anywhere. Was I
surprised! What a fantastic job these guys did.
I am enjoying my new windows very much.
The investment was definitely a good one. Another exciting moment was
receiving my first light bill. The electric bill dropped from $278.00
to $124.00! Wow! That is significant!
Phil, I want to thank you and your
employees for the "Wonderful" windows. I am one very happy, satisfied
customer. If I ever need windows, siding or any other products your
company offers, I will not hesitate one minute to call upon Wonderful
Windows to do the job. I have told several of my friends and family
about your company and would be happy to be used as a reference for your
company if you ever need. However I'm sure the type of expertise and
professionalism your company has, you have many happy customers.
Thank you all again for doing a terrific
job and providing wonderful customer satisfaction.
Sincerely,
Rhonda Jurischik
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Wonderful Windows & Siding
10101 Southwest Freeway # 400
Houston, TX 77074
Re: Window Replacements
I just wanted to send a note to thank your
company for an exceptional job on the window replacements on our home.
Daniel and his crew were very
impressive. The quality of the work was excellent.
I would highly recommend your company and
products to any and all who are considering window replacements.
Best regards,
Larry DeHay
10127 Hazelhurst
Houston, TX 77043
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Wonderful Windows & Siding
10101 SW Freeway, Suite 400
Houston, TX 77074
Phillip LaGrappe and Employees,
First of all, I have NEVER written a
satisfaction letter to anyone that has done any remodeling, carpet
installation, etc. for me. This is only because I NEVER had as good of
an experience as I have with Wonderful Windows. I have had a carpet
installation take me about a year to resolve. I have also had a room
addition take over two years when I was told it would take about six
weeks. I ended up finishing the job myself.
You came out to give me an estimate to
replace ten of my windows. I immediately agreed for you to do the work
without any other estimates because I already had an idea what the job
would cost, (I have done maintenance for 22 years). I could have
replaced the windows myself, but I decided not to because it would have
taken up so much of my time. I have a full time job and manage twelve
condominiums, so my schedule is pretty tight. Your people told me you
would order the windows and then call me with an installation date and
work around my schedule to install them. When I was told you would be
out on Monday, December 19, 2005, to install the windows ant it would
probably take ONE DAY, immediately I made sure I would be home for that
Monday AND Tuesday. Four men showed up at 10:00am Monday morning and
they gone at 1:30pm. TOTALLY FINISHED! My wife and I could not believe
it. I had already told my wife to expect this to be at least a two-day
job because all of our windows are in brick. Your men worked over my
waterbed and put tarps down inside and outside of each window. They
even vacuumed and cleaned every window in just 3 1/2 hours. Most
importantly they were installed professionally and correctly the first
time.
I told my brother-in-law to save his time,
and not get any other contractor for replacing his windows. Just
recently Wonderful Windows replaced all of his windows, all of his
siding and many other miscellaneous things. He is also very, very
satisfied, because he has had similar bad experiences in the past.
It is so hard to find a company to do what
they say they will do. To me, the low cost was a bonus. Thank you so
very much for doing business the way it used to be... GREAT. I wish you
great success for your business in the future.
Sincerely,
Robert J. Patterson
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